BetaLaser Mike…

Knowledge management

Introduction

Betalaser Mike is an Anglo American business that specialises in the manufacture of complex electronic measuring equipment.

Problem

Like many companies of its size, managing knowledge between their internal experts, salesmen and customers has always been a major problem.

Solution

With the help of knowledgebase, we produced a CD ROM resource that acts as an exhibition kiosk, one to one sales tool and a mass mailing knowledge source.

Result

Reducing not only the cost of sales support, but also substantially reducing print production expenditure.