Problem
The Saft sales force is becoming less technical so it
is important that they can communicate with customers without having to rely on
scarce technical support personnel. One of the industry’s needs is to assess
the right technology for a given battery installation.
Solution
By applying the product manager’s knowledge through a
simple visual interface both the salesman and customer can establish the
benefits of Saft’s Nicad
technology. The user controls the interface by moving sliders to select how
much a given battery criteria matters to him. The selection engine then shows
which technology is best suited to his needs.
Result
Both the salesman and customer can discuss battery technologies without
engaging product and market specialists until the deal has progressed to a
point where their time can be justified. This reduces the cost of sale and
increases cross-selling opportunities.